Refund policy

At Benyabox, customer satisfaction is our priority. If you experience any issues with your order, please contact us directly at contactbenyabox@gmail.com and we will be happy to assist you.

Returns

• To request a return, you must contact us within 7 days of receiving your order.
• Returns will only be accepted if approved by our support team.
• The product must be in its original condition (unused, with all packaging intact).

Refunds

• Refund eligibility depends on the status and condition of the product upon inspection.
• Refunds will not be processed for items that:

  • Have been used, damaged, or altered after delivery.

  • Are returned without prior approval.

• If approved, refunds will be issued to your original method of payment within 7–10 business days.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us with clear photos/videos of the product and packaging.
• In most cases, a replacement or full refund will be offered without requiring you to return the item.